Customer Service
Return Policy
Special Orders
Defective or Damaged Products
Warranties
Shipping Information
Order Tracking
Payment Options
Taxes
Gift Certificates
Sample Policy
Privacy Statement

 

CUSTOMER SERVICE

We are dedicated to your complete customer satisfaction. Our customer
service representatives are available via E-Mail - 24 hours a day -
at: jsharone@jsharones.com.

Or you can contact us at:
407-293-0072 or
888-322-7762

Fax: 407-297-1080

Mail:
J. Sharone's Inc.
4550 West Colonial Drive
Orlando, Florida 32808

Our Customer Service Center Hours are:

Monday - Friday
8:00 AM to 5:00 PM - EST
Saturday
8: 00 AM to 1:00 PM - EST


RETURN POLICY

Our goal is 100% customer satisfaction. You have 15 days from the date of
purchase to return any unaltered item in its original packaging.

In order to make a return, you must E-Mail us at: returns@jsharones.com.
We will send you a RETURN AUTHORIZATION NUMBER to be written on the outside of
the box. Please return the item by UPS, USPS Priority Mail or Federal Express.
Include a copy of your packing slip. For your protection, insure the item for its
full value and ship the item in a way that you can verify receipt. We will credit your charge
card upon our receipt and our verification of merchandise condition. Unfortunately, credit
cannot be issued for Shipping Charges.

Special Orders are not subject to this policy.

SPECIAL ORDERS

Due to the nature of the Special Order items - they are subject to special
conditions.

The lead times will vary depending on the item and manufacturer.

Orders cancelled after the placement of a Special Order are subject to a
25% Restocking Fee.

To return any Special Order items - a 25% restocking fee will apply.

You will have 15 days from the date of purchase to return any unaltered
item in its original packaging.

In order to make a return, you must E-Mail us at: returns@jsharones.com.
We will send you a RETURN AUTHORIZATION NUMBER to be written on the outside
of the box. Please return the item by UPS, USPS Priority Mail or Federal Express.
Include a copy of your packing slip. For your protection, insure the item for its full value
and ship the item in a way that you can verify receipt. We will credit your charge card
upon our receipt and our verification of merchandise condition. Unfortunately, credit
cannot be issued for Shipping Charges.

DEFECTIVE or DAMAGED PRODUCT

Every reasonable precaution is taken against breakage or other damage in
transit.

It is your responsibility to inspect products upon delivery for transit
damage and/or shortage. If damage is discovered upon delivery, please
refuse the shipment and let UPS bring it back to us. If damage is
discovered after acceptance of delivery,
please E-Mail us at: jsharones@jsharones.com and we will arrange to have the
damaged item picked up and replaced immediately.

WARRANTIES

J. Sharone's limits all warranties and or guarantees to the manufacturers
warranty. If you have any questions regarding a warranty policy, please
contact us at: jsharone@jsharones.com.

SHIPPING INFORMATION

We ship all items via UPS, Priority Mail (USPS) or Federal Express. In
stock items leave our warehouses within 24 hours of the placement of the
order.

We do not ship outside the continental US. For shipping information, please email
us at: shipping@jsharones.com with the items that you are interested
and your location. We will be happy to find the most economical means of
shipping items to you.

Shipping time may also be expedited via a faster means. Please e mail us
at: shipping@jsharones.com to discuss charges and times. However, please
note - this will only expedite the actual shipping times - standard lead
times on product will still apply.

ORDER TRACKING

You can track your order on line once it has been shipped. Please e mail
us at: shipping@jsharones.com and we will be able to send that tracking
number to you.

PAYMENT OPTIONS

You can purchase from J. Sharone's On Line using: Visa, Mastercard and
Discover. We do accept checks under special conditions - please e mail us
at: jsharone@jsharones.com for details.

TAXES

We are required by law to collect the appropriate Sales Tax to any
shipments made within the State of Florida.

GIFT CERTIFICATES

Gift Certificates are available in any amount for your family and friends.
Please e mail us for details at: jsharone@jsharones.com

Please note that Gift Certificates are treated like cash. We are unable to
replace a Gift Certificate if they are lost or stolen. Gift Certificates
are Nonrefundable and are Not redeemable for cash.

If your order exceeds the amount of your gift certificate, the balance must
be paid with a credit card. Any unused balance will be placed in the
recipient's gift certificate account. Gift certificates and unused
portions of gift certificates will expire on year from the date of issue.

SAMPLE POLICY

J. Sharone's wants you to be happy with your purchases. We understand that
it is very difficult to make a selection when not being able to actually
"see and touch" the hardware. Therefore, we would like to introduce our
"Sample" policy. We will be happy to send to you a sample item for your
inspection. These items may be returned for a full refund less any
shipping charges. Special order items are subject to a 25% restocking fee.

The samples can be "checked out" for 10 days. Unfortunately, if the
samples are returned after this time period we will be unable to offer a
credit. Once received, your charge card will be credited accordingly.

PRIVACY STATEMENT

The information that J. Sharone's receives from you is for the sole purpose
of processing your order. We do not share your information with anyone.
When you provide us with a credit card number, we take the appropriate
steps to protect this information through a secure connection with you web
browser. If you have any questions regarding our privacy practices, please
e mail us at: jsharone@jsharones.com and we will be glad to be of
assistance.